Orders and Returns
Aspect Doors and Windows Ltd have made it possible to purchase some of our Aluminium products securely online using our Website. Once you have placed your order, we will send you confirmation of your order via email, which you will have time to check and amend before we proceed to sign off the order for manufacturing to commence.
Orders placed online can be cancelled or amended 24 hours after placing the order. All amendments or cancellations will need to be received by email within 24 hours and call us on 01773 717291 to confirm that an email has been sent.
All products that are ordered on the Aspect Doors and Windows Ltd Website are made to measure or bespoke to your requirements so therefore, can not be returned. If however, the product is damaged or has any manufacturing faults then we will collect the item and have any faults rectified or a replacement item sent to the full specification of the order. All Items must be signed for and inspected upon delivery by the customer. If the Product is wrong or not to the specification ordered then you must not sign for the door and reject the delivery.
If the product has been fitted and then a report of the product not being to specification is made after it is fitted, we will not honour the replacement of the Item. All Faults or specification problems should be reported at the point of delivery and then Aspect Doors and Windows ltd will rectify any problems that may arise in a timely manner.
In the unlikely event of a fault occurring, by purchasing the item you agree to let Aspect Doors and Windows Ltd rectify any faults in a reasonable time frame and redeliver the item to you to the specification of your order. An order can not just be cancelled or refunded immediately if it is faulty. As it is a bespoke product Aspect Doors and Windows Ltd should be given the full opportunity to rectify any problems and to remake or repair the product to the full specification.
Aspect Doors and Windows Ltd from time to time have clearance stock. The sale of stock clearance items that are collected from our warehouse or inspected on site at the point of collection cannot be returned for a refund once they are taken away. All products that Aspect Doors and Windows Ltd supply are fully working and complete and we give every opportunity to inspect the product to make sure you are happy before taking the product away. If you pre-pay for a clearance item online without pre inspecting the item and you are not happy with the product at the point of collection we will issue you with a full refund.
Clearance items are all new stock that have never been fitted. Aspect Windows and Doors Ltd do not sell products that have been used or fitted.